Shipping policy

At Omlezo, we ship worldwide—including the United States, the United Kingdom, Canada, the European Union, Australia, and other international destinations. Our goal is to ensure your order is processed efficiently and delivered safely, no matter where you are located.

Fulfillment & Warehousing

Our goal is to get your order to you as fast as possible. We utilize strategic fulfillment centers in the USA, UK, and Asia to ensure stock availability and optimal shipping routes.

Depending on your location and current inventory levels, your order will be prioritized from the warehouse that offers the most efficient delivery.

Order Processing Time

  • We strive to ship all orders within 6–24 hours.

  • During peak seasons or promotional events (like Black Friday), please allow up to 1–3 business days for dispatch due to high order volume.

Processing time is separate from shipping time.

Estimated Delivery Times

  • USA: 4-8 Business Days
  • United Kingdom: 4-8 Business Days
  • Australia & New Zealand: 4-8 Business Days
  • Canada: 4-8 Business Days
  • Rest of the world: 7-10 Business Days

All orders include Real-Time Tracking and Shipping Insurance against loss or damage.

Delivery times do not include weekends, public holidays, or unforeseen delays caused by the carrier or customs authorities. Actual delivery time may vary depending on your location and local delivery practices.

Customs Duties & Taxes

All import duties, taxes, and customs fees are fully covered by us. You will not be required to pay any additional charges upon receiving your order, regardless of your location.

If you are unexpectedly asked to pay any customs duties or additional fees upon delivery, please contact us immediately. We will review the situation and arrange reimbursement or resolve the issue as needed.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. If you do not see the email within 3 to 5 business days, please check your spam or junk folder. Tracking information may take 2 to 5 business days to become active.

Responsibility for Delivery

We will ship your order exactly as you entered it at checkout. Once the package reaches your country, it will be handled by your local postal service. It is the customer’s responsibility to follow up with their local carrier regarding any delivery issues after the package arrives in the destination country.

Undeliverable or Returned Packages

Packages returned to us for reasons outside our control—such as incorrect or incomplete addresses, unclaimed parcels, or failed delivery attempts—may be reshipped at the customer’s expense. Alternatively, we can issue a refund minus the original shipping costs.

We recommend using a tracked shipping method for any returns. We do not guarantee receipt of returned items without tracking confirmation.

FAQ

Lost Packages

If your package appears to be lost or undelivered, please check the tracking status first. If the address entered during checkout was incorrect and the package is returned, you may choose to have it reshipped (at your expense) or refunded minus the shipping fee. Notify us of any address errors within 24 hours of placing your order.

Customs Charges

You will not be charged any additional customs fees or import duties. All taxes and duties are included in your purchase price.

Tracking Shows "No Information"

Some carriers take 2 to 5 business days to update tracking information. If you still see no updates after 5 business days, please contact us and we will assist you.

Can I Cancel My Order?

You may cancel your order within 6 hours of placing it. Orders cannot be canceled once they have been shipped. To cancel your order, please email us with the subject line "CANCELLATION".

Legal Notice

By placing an order on this website, you confirm that:

  • You are legally allowed to receive the product in your country

  • You agree to our shipping and delivery policy

  • You understand that delivery timeframes are estimates and may vary

  • You will not be charged any additional customs fees upon delivery